HELP & FAQ'S

How do I register for a wholesale account?

It’s quick and easy to register for a wholesale account with us, you can do this by heading over to our website and selecting ‘Register for an account’, or by Clicking here

Once you’ve submitted your details your account will be approved within 1-2 working days and you will be sent your log-in details. You will then have full access to our website, where you can view all our wholesale products and prices.

By opening an account with us, here are just some of the exclusive advantages that you will receive:

§  Promotional offers tailored just for you.

§  Access to view all the brands we stock and competitive prices.

§  Updates on new products and brands.

§  View your order history.

§  Access to our Quick Order system, where you can import your order.

§  Access to your invoices, credit notes, view your credit limit (if applicable) and pay any outstanding balances.

What payment methods do you accept?

We accept all major credit and debit cards. You can also pay via bank transfer (BACS) or PayPal (only for GBP UK payments). We take fraud and the security of your details very seriously.

If we believe your order to be fraudulent it will then be cancelled and refunded back to its original payment method. This is to protect you, the cardholder, because your financial security is important to us.

How do I track my order?

If you view your order history page on your account and select the order at the bottom of the page there will be a link for Track Consignment. If you click this, you will be forwarded to the couriers’ website for live tracking of your order.

If you have ordered a pallet quantity order, you will need to contact our customer service team for them to speak to the courier to get a delivery ETA.

How do I change my delivery address?

You now have the option to enter a new delivery address, or update your default delivery address, on your account homepage. This option is also available when you are processing your basket.

 I would like to collect my order from your trade counter. How can I do this?

When you checkout of your order, you will have the option to select for us to either ship your order to your delivery address, or to collect from our warehouse.

We do ask for a minimum of 30 minutes to allow our warehouse team to pick and pack your order.

 I’ve received a damaged item, what do I do?

If you receive any damaged items, please contact our customer service team at cs@tropicanawholesale.com within 48 hours of delivery. Please include images of the packaging and the damaged products. Our team will then send you a damage form to complete, outlining the affected products and your preferred resolution. You will be contacted with a resolution shortly thereafter.

We understand that product consistency is important. If you receive a product that appears visually different from a previous purchase, please notify us. We will contact the brand to determine if any changes have been made to the product's formulation. In the event of a potentially faulty product, please retain the item for 10 business days, as the brand may request its return for testing.

Regarding taste and smell, we acknowledge that these are subject to the individual. However, we are happy to contact the brand and request an investigation if you believe there is a significant difference.

I have a Spend4Rewards discount code on my account. How can I use this?

Each month your account will have a monthly target which can be found on your account homepage. When you have met your monthly target, a discount code will be automatically applied to your account for use the following month. This code provides an additional 2.5% discount on one order. To redeem, add your desired items to your shopping cart and proceed to the cart summary page. Locate the 'Add promotional code' section (usually at the bottom). Enter your unique discount code and click 'Apply'. A new line item will appear in your cart, reflecting the discount amount.

What is TropShip?

Dropshipping with us means that we handle the shipping of your orders directly to your customers. Instead of shipping the products to you first, they will leave straight from our warehouse via DPD for next working day delivery within the UK. This allows for a seamless experience where you can focus on selling without the hassle of inventory management.

You can apply for a TropShip account by clicking on ‘Register’ which is located at the left of our homepage and select that you would like to register for a new account and then selecting that you would like to open a TropShip account. This will then be reviewed by our new accounts team and approved within 1 working day.

For more information on TropShip please visit Click here