HELP & FAQ'S

How do I register for a wholesale account?

Registering for an account is free, simple and takes just a couple of minutes. Just click on ‘Register’ which is located at the top left of the homepage or click on the 'Register for a Wholesale Account' link in the middle of our homepage!

By opening an account with us, here are just some of the exclusive advantages that you will receive:

You will receive promotional offers tailored just for you.

Have access to view all the brands we carry and competitive prices.

You’ll receive updates with new products / brands.

View your order history.

Access to our Quick Order system, where you can import your order.

Access your invoices, credit notes, view your credit limit (if applicable) and pay any outstanding balances.

What payment methods do you accept?

We accept all major credit and debit cards. You can also pay via bank transfer (BACS) or Paypal (only for GBP UK payments). We take fraud and the security of your details very seriously.

If we believe your order to be fraudulent the order will be cancelled and refunded back to its original payment method, this is to protect you the cardholder because your financial security is very important to us.

How do I change my delivery address?

Email our customer services team at cs@tropicanawholesale.com with your new or additional delivery address, and a contact name and mobile number for this new address, they will get this set on your account for future orders.

How do I track my order?

If you go to your order history page on your account, and view your order, at the bottom of the page there will be a link for Track Consignment. If you click this, you will be forwarded to the couriers’ website for live tracking of your order.

If you have ordered a pallet quantity order, you will need to contact our customer service team for them to speak to the courier to get a delivery ETA.

I’ve received a damaged item, what do I do?

If you received any damaged items, please email our customer service team, within 48 hours of delivery, at cs@tropicanawholesale.com with images of how you received your delivery and images of the damaged items. They will then send you a damage form to complete, asking for information regarding what product you received damaged and how you would like this issue resolved. They will get contact you back with the solution/outcome.

Sometimes, the product you received may be faulty, and may need to be reported to the brand. In these cases, we ask that you keep hold of the item for 10 working days, as the brand may request for the product to be returned for further testing.

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